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Returns & Exchanges

 

RETURNS & EXCHANGES

What is your return policy?

Ivory Mason wants you to love your new eyewear.  But, if you aren’t 100% satisfied we will allow you to return your items within 30 days from your date of purchase. Please note, any eyewear must be returned in its original packaging to prevent any issues with USPS. Once we return the items, they will be checked for any damage and/or scratches. If the frames are in tip top shape we will issue you a refund. Ivory Mason does not accept returns on any eyewear that has been engraved.  Prescription eyewear may be returned, however we will not refund the cost of prescription lenses. 

I purchased opticals with Rx and my initials engraved on them, Can I return them?

Unfortunately, Ivory Mason does not accept returns on any eyewear that has been engraved. Prescription eyewear may be returned, but since you’ve had engraving, we cannot offer you a refund

How long does it take for me to receive a refund?

Refunds may take up to 5 business days and may take 7-10 business days to appear on your account. Please contact your bank or credit card company for time frame as processing time may vary.

How do I start the procedure for exchanging eyewear?

It’s simple. Give us a call at 877.659.8347, 10am - 5pm PST, or send an email to info@ivorymason.com so we can start the process. If the price of the new pair is equal to the pair you are returning, our returns department will email you a return label to send back your eyewear. Otherwise we will contact you to take care of the difference. Please note, any eyewear must be returned in its original packaging to prevent any issues with USPS. Once we receive your eyewear, we will check them and send you out your exchange. 

What if the eyewear I ordered is a different price then the pair I’d like to exchange them with?

If the price of the new pair is equal to the pair you are returning, our returns department will email you a return label to send back your eyewear. Otherwise we will contact you to take care of the difference.

What is your policy for glasses shipped outside the US?

If you would like to return your Ivory Mason eyewear you may do so within 30 days. For glasses sent outside the US we do not cover the return shipping cost. Should you wish to exchange them then we won’t charge you for the new shipment.